Shipping policy

Effective date: September 22, 2026

Where we deliver

ModMoss ships to eligible addresses in the United States only. We do not offer international delivery. The available shipping service and destination eligibility are shown at checkout. Some destinations may be unavailable because of carrier or live-product restrictions.

Shipping charge

Standard shipping is $8.99 per order to an eligible U.S. address. Applicable taxes and the final order total appear before payment. Any separately advertised shipping promotion will state its conditions.

Preparing your order

We dispatch orders within 1–3 business days after receiving the order and payment, unless a different dispatch window is clearly stated before purchase. Business days are Monday through Friday, excluding U.S. public holidays.

Dispatch means handing your parcel to the carrier. Creating a shipping label does not mean the parcel is already in transit.

Delivery and tracking

Allow an estimated 3–7 business days in transit after dispatch. This is separate from preparation time. Carrier estimates are not guaranteed arrival dates. Contact us before ordering if your purchase is needed for a particular occasion.

We email tracking information when your order ships. If you cannot find it, check your spam folder or contact us with your order number.

Weather, stock and other delays

We may delay dispatch when weather or another issue makes shipping unsafe for the live contents. If we cannot meet the stated dispatch window, we will contact you by that deadline with the reason, a revised date if one is available, and the choice to wait or cancel for a full refund of the unshipped order, including its shipping charge. We will not extend the dispatch window without your agreement. If you decline or do not agree by the stated response deadline, we will cancel and refund the unshipped order.

Address changes and delivery problems

Check your delivery address carefully. Email us promptly if it needs correcting; changes may no longer be possible once the parcel has shipped. If a customer-supplied address causes a parcel to be returned, we will discuss any redelivery charge before sending it again. We do not charge you to correct our own addressing error.

If tracking stops updating or shows delivery but you cannot locate the parcel, contact us. We will investigate with the carrier and work with you on a resolution. Carrier tracking alone does not remove your rights if an order has not been delivered.

For damaged glass, missing items or unhealthy marimo on arrival, see our Returns & Arrival Guarantee.

Order help: admin@24digitalmediagroup.com. Include your order number.